RETURN POLICY

Thank you for purchasing CitrusBurn™. We want you to feel confident in your purchase. This Return & Refund Policy explains the conditions under which returns and refunds may be granted.

1. Return Eligibility

CitrusBurn™ offers a satisfaction-based return policy.

You may request a return if:

  • The product was purchased through our official website at www.[yourdomain].com
  • Your request is made within [30/60/90] days of the delivery date
  • You provide proof of purchase (order number or confirmation email)

Returns requested after the stated guarantee period may not be eligible.

2. Condition of Returned Products

Unless otherwise specified, customers may be required to:

  • Return unused bottles (if applicable)
  • Return used and unused bottles (if part of a satisfaction guarantee)
  • Include all original packaging when possible

Please follow the instructions provided by customer support before shipping any return.

Unauthorized returns may not be accepted.

3. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Refunds typically appear within 5–10 business days after approval

Shipping charges (if applicable) are generally non-refundable.

4. Return Shipping Costs

Unless the product arrived damaged or defective:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping method

We are not responsible for lost or undelivered return packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact customer support within 7 days of delivery
  • Provide photos and your order number

We will review the case and may offer a replacement or refund as appropriate.

6. International Orders

If CitrusBurn™ is shipped internationally:

  • Delivery times may vary
  • Customs duties, taxes, or additional fees may apply depending on your country
  • Return shipping costs for international orders are typically the customer’s responsibility

Please review your local import regulations before ordering.

7. Non-Returnable Situations

Refunds may be denied if:

  • The return request is outside the guarantee period
  • Proof of purchase cannot be verified
  • The product was not purchased through the official website
  • The return does not comply with provided instructions

8. How to Start a Return

To initiate a return, please contact:

Customer Support
Email: info@smarthealth-lifestyle.com
Include:

  • Your full name
  • Order number
  • Reason for return

Our team will provide further instructions.

9. Policy Changes

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

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